Flood claim guidance for insureds

One link after first contact.

With just a few clicks, FloodPath provides you with flood claim guidance that is specific to your type of flood loss.

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FloodPath guidance graphic
Important Coverage Disclaimer FloodPath provides general claim communication and documentation guidance only. Field adjusters cannot approve/deny coverage or authorize payment. Final claim decisions are made only by the Carrier. The guided path does not collect or store answers.

What FloodPath does

FloodPath is a simple guide for your flood claim. It helps you figure out what information, photos, forms, and documents may be needed, without making you dig through a pile of separate emails and attachments.

Start with the guided path. It will point you toward the sections that fit your loss, such as photos, contents, contractor estimates, mitigation records, mortgage company issues, basement or elevated-area questions, and commercial documents.

Shows what to gather Photos, receipts, invoices, contents lists, drying records, contractor estimates, mortgagee information, and other claim documents.
Explains what to expect What happens before inspection, after inspection, during Carrier review, and when additional documents may be requested.
Keeps things organized Instead of guessing which email or attachment applies, use one place to find the guidance that matches your situation.

Flood claim roadmap

A simple view of the main claim steps and the documentation pathways that may apply.

1

Claim Filed

Loss is reported, assignment is issued, and the adjuster makes first contact.

2

Start FloodPath

Use the guided path to identify which guidance, forms, and document requests apply.

3

Gather Information

Photos, receipts, contractor documents, contents lists, mitigation records, and mortgagee info.

4

Inspection & Review

The adjuster documents visible flood damage, water heights, GCF support, and needed follow-up.

5

Report / POL / Carrier

The estimate, documentation, Proof of Loss process, Carrier review, payment, and follow-up occur.

Photoswater lines, demo, damage Contentsinventory, photos, values Contractorsestimates, invoices, scope Mitigationdrying logs, invoices GCF2+ acres/properties evidence Mortgageecheck release process
Important: FloodPath helps organize claim documentation and expectations. Field adjusters cannot approve/deny coverage or authorize payment. Final claim decisions are made only by the Carrier.

Insured resources

Choose the area you need help with, or use the guided path first if you are not sure.

📸PhotosBefore, during, and after cleanup. 🧾ContentsWorksheets, inventory tips, and Contents Check Lite. 🛠️ContractorsEstimate/invoice guidance and red flags. 💧MitigationDrying, cleanup, W-13025A, and records. 🌊GCFGeneral Condition of Flood documentation. 🏚️Basement / PFERestricted-area coverage overview. 🏦MortgageeCheck release and lender expectations. 📋ICCIncreased Cost of Compliance overview. 🏢CommercialGeneral Property document checklist. ❓Adjuster RoleWhat the adjuster can and cannot do. 📚ReferencesNFIP links and downloads. 📝QuestionnairesDwelling and commercial field forms. 🗺️Risk LookupFlood zone, FIRM date, and restriction screening. 📘Claims HandbookOfficial NFIP claims guide. 📄NFIP PoliciesDwelling, General Property, and RCBAP forms.